An Analysis Services Case Study: Using Tabular Models in a Large-scale Commercial Solution

Summary: inContact, Inc. , the leading provider of cloud contact center solutions, replaced a costly reporting and data analysis component with an Analysis Services Tabular and Microsoft reporting implementation. An SSAS tabular model is an integral part of the architecture of inContact's pay-as-you-go cloud service that provides standard and analytical reporting as part of their service offering. This case study explains how we met inContact's stringent business requirements by designing a tabular solution that runs great on commodity NUMA hardware, in private data centers world-wide.